Refund policy

Online Store Return and Refund Policy

Customers have 30 days from the date of shipment to request a return. All returned products are subject to inspection and a 25% restock fee. Shipping fees are non-refundable. Refunds are issued to the original payment method only. We do not offer store credit.

To be eligible for a return, your item(s) must be unused, and in original packaging.
To initiate a return, contact sales@poplinkmounts.com with your order number, purchase date, and reason for request. Returns are to be shipped to the following address:

ADandD / Pop Link® Mounting Systems

Attn: Returns

6350 Inwood Drive

Columbus, IN 47201

If your return is accepted, we will provide an RMA number and detailed return instructions.

Please note: Customers are responsible for return shipping costs and shipping label.

Items returned without an RMA will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund—minus a 25% restocking fee based on the product subtotal—will be issued to your original payment method within ten (10) business days. Please note that shipping fees are non-refundable. Please remember it may take additional time for your bank or credit card company to process and post the refund. If more than fifteen (15) business days have passed since we’ve approved your return, please contact us at sales@poplinkmounts.com

Damages and issues
Please inspect your order upon receipt and contact us within five (5) business days if the item is defective, damaged or incorrect, so that we can evaluate and resolve the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as customized products, modified products, enclosures, etc. If you're unsure whether your item is eligible for return, please reach out before initiating a return.

Exchanges
We do not offer direct exchanges or store credit. If you'd like a different item, the fastest way is to return the item you have. Once your return is received and approved, a refund—minus any applicable restocking fees—will be issued to your original payment method. You can then place a new order for the item you want.

If you have any questions about the return and reorder process, feel free to contact us at sales@poplinkmounts.com